Switching Remittance Companies: Good vs Bad

Ever wondered why you have always had a bad experience with your remittance company? This article proves why you should switch.

We know you want good customer service, reliability, safety, speed and a brand you can trust, but you just can’t seem to find them anywhere, right?

Bad remittance companies rip you off. They have bad rates, exorbitant and hidden fees and bad customer service. You can’t get through to them on the phone, and when you do, they never solve your problems.

They shut your account down for no reason. They have transfer limits. Basically, you hate them, and so do we.

Well we have just found you the solution: Use e-Pocket.

In this article, we explore exactly why you are so frustrated with remittance companies, and why you should make the shift.

Why Are You Being Ripped Off

It can sometimes feel like remittance companies rip you off. This is largely because of the fees and exchange rates they charge.

Some remittance companies are very clever about how they hoard your money, by hiding fees in multiple places. They will charge both a flat fee and a percentage of the amount being sent. The fees usually vary widely depending on the company, the amount, and the destination, but you should not be convinced by excellent exchange rates alone. Yes, you of course want the best exchange rates, but most companies who have excellent rates, also have significant fees. This is why you should use e-Pocket. We have excellent exchange rates and very low fees as well. We never hide fees, we simply put the customer first.

Remittance Companies: Good vs Bad

When evaluating remittance companies, you ultimately need to find one that meets all your needs.

A crucial thing to always consider is security. Is your money actually going to be safe? We have all heard the stories of a transfer being sent, the recipient not receiving the money, and no help whatsoever to resolve the situation. Sometimes, people even lose their money entirely. Sometimes it is stolen. You cannot afford that. This is why e-Pocket is good option. We have a history of keeping money safe. We are registered with AUSTRAC, and have never lost the money of any customer.

Then you need to consider convenience. Maybe you need to simply send $50 overseas to pay for your daughter’s water bill, or maybe you need to send thousands to pay for her first car? Well, we prioritise all transfers, great and small. We provide a very convenient and logical app on both Google Play and the App Store, so you can get your money to the needed destination in a safe and efficient way.

Why Good Customer Service is an Option

Experiencing bad customer service with a remittance company can be incredibly frustrating. Unfortunately, many remittance companies seem to thrive on providing bad customer service.

For example, Sonia Plaza remembered back to the COVID-19 pandemic, explaining that “remittance companies were deliberately providing wrong information to the consumers about the speed of transactions … Moreover, the consumer did not have any means to report a problem.” Does that sound familiar? We have all experienced bad customer service across a range of industries, but we always want to believe that financial companies would treat us well. After all, they are taking care of our money. But unfortunately, bad customer service is not industry specific.

Consider some of these reviews of other remittance companies:

• “Someone is relying on you for their life savings and you all of a sudden deactivate their account without any notice. Is this humanity?”
• “Terrible company for business transfers. Constantly we have to verify our account for small transfers we make monthly to an employee.”
• “The transfers used to be in seconds and now we are getting the funds after 6-7 days since transfer initiation.”
• “When making a bank transfer your website wrote that there would have been zero commissions: then they added 0.95 EUR of commissions! This way my payment is not correct.”

Sound familiar? We imagine it does. We have noticed many of our competitors close down accounts for absolutely no reason, and with no warning. You might need to make an urgent payment to cover your father’s medical bills, only to find you can no longer use your account. At e-Pocket, we think that is unacceptable, which is why we never randomly shut down your account. We keep you informed, so you can take care of your loved ones.

Or maybe you need vital equipment, or to pay overheads for your business overseas? You don’t want to be constantly verifying the same information. Once we have your information, you’re ready to make your transactions, forever. We never ask for unnecessary information. This way, you can focus on growing your business.

On the speed front, other remittance companies have become complacent. Waiting an entire week for your transfers to be complete is no longer uncommon. We believe in speed and efficiency, which is why we go above and beyond, to ensure we do everything possible to complete your transfers in a timely manner. We even offer you a dedicated account manager.

Switch to e-Pocket

With e-Pocket, you can have a dedicated customer service team who solve all your problems.

We take care of your transactions and your account. We never lose your money. We offer you fantastic exchange rates, we never hide fees, and often, we don’t charge them at all.

We empower you to take care of your family or business overseas. Pay your mum’s water bill, cover your son’s rent, buy crucial equipment for your business. We make this possible, with smooth and reliable transfers. Forget bad remittance companies, use a good one.

Use e-Pocket.